Frequently Asked Questions

Frequently Asked Questions

  • How can I pay for my order?
  • How much is shipping?
  • How fast is delivery?
  • What is Osko?
  • How do I use Osko?
  • Can I pick up from you?
  • How many cups of tea can I get from a packet?

How can I pay for my order?

We accept Paypal, Visa, Mastercard, UnionPay, Amex, JCB, Diners, and Direct Deposit either by Osko or BSB and Account number. You can also pay over the phone by calling us on 0411280542.

How much is shipping?

The cost of shipping is $12.50 for regular post and $15.95 for Express Shipping.

If your order’s total is $100.00 or more the option to select Free Shipping will appear at the checkout. Please select it to receive Free Shipping.

How fast is delivery?

Your order is processed promptly once payment has been received. For the fastest service select an instant payment option. Instant payment methods are: Credit card, Paypal, and Osko.

What is Osko?

Osko by BPAY is an instant payment method between Australian bank accounts.

The majority of Australian banks support Osko. If you aren’t sure whether your bank uses Osko you can search here to find out:

How do I use Osko?

When checking out select “Direct Deposit” as your payment option. You must then log in to your online bank. Please use the order number as reference when sending payment by Osko.

Some banks may only offer the option of sending Osko payments through their mobile app.

Can I pick up from you?

We only offer market stall and online sales. We dispatch all orders promptly. We know that having to pay for shipping is a bother, but think of it this way: at least it saves you a drive to a market, having to look for parking, and inadvertently spending 5 times more then you had planned. Right?

How many cups of tea can I get from a packet?

The one metric cup bags contain about 20 teaspoons of loose leaf product. If you’re like us and use one teaspoon to make one cup then you should get that amount of servings. Some people use tea for a second brew, so if that’s the case you may get a up to thirty cups out of one packet of tea. This would also be the case if you prefer not to make your tea regular strength. This is why we say you can get about 20 cups from a one metric cup bag of loose leaf blend.

We find that half a teaspoon per cup of our English Breakfast Tea and Earl Grey is enough for a strong cup of tea. No need to “add one for the pot”.